Frequently Asked
Questions

Our team is always available to answer any questions you may have and provide guidance on which products may be best for your needs.

Unfortunately, delivery delays can sometimes occur. First, check the tracking information provided with your order to see the latest status of your shipment.

If your package has not arrived within the expected delivery time, please contact our customer service team. We will investigate the issue with the carrier and help find a solution as quickly as possible.

International shipping is only available to the following countries: Belgium, Germany, Italy, Luxembourg, Spain, Austria, Portugal, Poland, Bulgaria, Finland, Hungary, Croatia, Romania, Slovenia, Slovakia, and the Czech Republic.

Shipping to any other countries is not available.

Absolutely not! To view the website, create an account, and shop with BestBud, you must be at least 18 years old. To verify your age, the delivery driver may also request a valid ID and perform an age check upon delivery.

Yes. All photos accurately represent the products and have not been taken from elsewhere online. What you see in the photos is what you will actually receive when you place an order.

Please note that the shape or appearance of individual buds may vary slightly, but otherwise the product will match what is shown on the website.

You can use a variety of shipping carriers to handle shipping for online orders. Make sure to comply with any legal requirements for shipping cannabis hemp products and use proper packaging to ensure that the products arrive safely and intact.

Order Process

Our team is always available to answer any questions you may have and provide guidance on which products may be best for your needs.

We understand that you may want to try our products before placing a larger order. That’s why we do not have a minimum order quantity.

You are welcome to try our products and service with an order starting from just 1 gram.

Yes. Our pricing is based on quantity, so the more you buy, the lower the price per gram.

Any applicable volume discounts are automatically applied in your shopping cart, and the updated price will be displayed before checkout.

 
 
 

Occasionally, a product may be temporarily unavailable. When a product is out of stock, it cannot be ordered.

As soon as the product is back in stock, it will become available for purchase again. We regularly update our inventory to ensure product availability is reflected as accurately as possible.

 

No, unfortunately this is not possible. All orders are shipped by post, and we do not offer in-person collection or pickup services

You can use a variety of shipping carriers to handle shipping for online orders. Make sure to comply with any legal requirements for shipping cannabis hemp products and use proper packaging to ensure that the products arrive safely and intact.

Payment

Our team is always available to answer any questions you may have and provide guidance on which products may be best for your needs.

 

For privacy reasons, orders can only be paid for using cryptocurrency.

For more information, please see Paying with Crypto.

No, you can use any cryptocurrency broker or exchange where you have an account. We may use Bitpanda as an example, but the choice ultimately depends on your personal preferences, such as fees, available payment methods, and ease of use.

To protect the privacy of both our customers and our business, we do not accept direct bank payments or card payments. Therefore, we only accept cryptocurrency payments, such as Bitcoin (BTC)

This payment method helps maintain a higher level of privacy and security for all transactions.

You can use a variety of payment processing services to handle payments for online sales. However, some payment processors may not accept transactions for cannabis hemp products. Make sure to research your options and comply with any legal requirements for processing payments for these products.

You can use a variety of shipping carriers to handle shipping for online orders. Make sure to comply with any legal requirements for shipping cannabis hemp products and use proper packaging to ensure that the products arrive safely and intact.

Yes. Once the full payment for your order has been received, you will shortly receive a confirmation email in your inbox confirming that your payment has been successfully processed.

Shipping

Our team is always available to answer any questions you may have and provide guidance on which products may be best for your needs.

 

We currently ship all orders with DPD and Mondial Relay.

Please note that all orders require 1 business day of processing time before they are dispatched.

🔸 Orders are processed within 1 business day after payment has been confirmed.
🔸 Once processed, your order will be shipped via DPD or Mondial Relay, depending on the selected delivery option.
🔸 You will receive a shipping confirmation once your package has been dispatched.

If you have a preference for a specific carrier, please select your preferred shipping method during checkout.

You can sell a wide variety of cannabis hemp products online, including CBD oil, edibles, tinctures, topicals, and more. However, be sure to check the laws in your area to ensure that the products you are selling are legal.

It’s important to only source your products from reputable and trusted suppliers. You should also test your products for quality and potency to ensure that they meet your standards and the standards of your customers.

All orders require 1 business day of processing time after payment has been confirmed.

Once your order has been processed, it will be shipped on the next business day. As soon as your package has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that orders are not processed or shipped on weekends or public holidays. Orders placed during these periods will be processed on the next available business day.

 

Please note that the delivery times shown below are estimates only and may vary depending on the destination, carrier workload, and local delivery conditions.

Estimated Delivery Times

Mondial Relay

  • 2–4 business days

DPD

  • 2–5 business days

All shipments are sent with tracking, allowing you to monitor your package throughout the delivery process. Delivery times begin once your order has been processed and dispatched.

 

In rare cases, a package may experience delays or fail to be delivered. If your tracking information has not shown any updates for 14 days, please contact us through the contact form and be sure to include your order number.

We will investigate the shipment and work with the carrier to determine the status of your package.

Please note that orders marked as “Delivered” by the carrier are considered successfully delivered and will not be reshipped or refunded. For this reason, we recommend ensuring that the shipping address provided is accurate and secure.

experience the benefits of our premium cannabis hemp products for yourself!

Our easy-to-use online store and fast shipping make it easy to get the products you need when you need them.

Enjoy The Shop
© 2026 — Buy Haze

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